Your safety matters most
The forecast is calling for severe weather around areas we serve. We’d like to offer a few reminders to help keep you and your family safe and comfortable. In addition to these safety tips, listen to local broadcasts for the latest information and follow the directions from local area authorities.
Text with links grid component
- Content
Before winter arrives:
- Mark the location of your tank(s), fill pipe, chimney and exhaust vents so they can be easily located.
- Make sure you know how to shut off the main supply valve of your propane tank or oil tank, as well as appliances such as furnace, boiler, fireplace or water heater.
- Install a UL-approved carbon monoxide detector.
- If you are expecting a delivery, please ensure adequate snow removal from your driveway.
After winter arrives:
- Maintain a clear path to your propane or heating oil tank – this will help our Drivers make a safe delivery to your home.
- If safe to do so, clear snow and ice from appliance vents, chimneys and flues so they can vent properly. A lack of ventilation can lead to carbon monoxide poisoning.
- Clear snow and ice off the top of tanks, gauges, fittings and lines. By doing so, you’ll help prevent snow or ice buildup that can cause leaks. We recommend using a broom to avoid damaging the tank or system components.
If you smell oil, propane, or suspect a leak:
Extinguish flames or sparks (propane)
Do not operate lights, telephones or cellphones.Leave the area (propane)
Have everyone evacuated immediately from the building or area of the leak.Shut it off (oil and propane)
If safe to do so, turn off the main supply valve on your tank.Call emergency services (propane)
From a safe location away from the leak, call your local fire department or dial 911.Let us know (oil and propane)
Call Irving Energy at 1.888.310.1924.Things to keep in mind:
Dig safe
Whether it’s for repairs, renovations or landscaping projects, contact your municipality at 811 before beginning any digging or excavating projects.Take care of your pets
If a technician is working in your home, please keep your pets in a safe, enclosed area.